Case studies

Cloud and proud.

While no two jobs are the same, the outcome always is: increased productivity, improved communication and collaboration, and enhanced security. Here’s a few success stories from our happy customers.

Making way for scalable growth
with Modern tools.

Smokeball is an organisation that develop a legal practice management software, to help firms stay more organised, productive, and profitable than ever before. Their software helps lawyers focus on what matters, simplifying and streamlining the technology needed to do their best work. Now they’re able to do that for themselves.

The Challenge

Smokeball were at a point where they were accelerating their growth. But they knew they needed their IT infrastructure to scale with them.
Their IT processes were internal, from provisioning to support, handled by a single senior employee. These tasks take time and took it away from his core role and responsibilities. There was a gap.
The growth plans and funding were ready. Smokeball needed to assess what IT looked like for them strategically, to support the pace they were about to embark on.

The Solution

Smokeball is a fast pace, customer-centric business. They needed a partner that understood this and enabled the way they worked, whilst ensuring best IT practices were adopted by the business. Compromise.

This kind of transformation is a journey.

We worked with Smokeball to develop an IT strategy that outlined where they were, where they needed to be and how to get there. This makes sure staff aren’t inhibited to do their best work, but change can still be made.

“It felt like I was hiring a team of experts at scale rather than having to hire one by one, and I think that was probably the most influential decision in terms of both outsourcing but also working with a partner that we trust that had good proof. Being able to scale and have that sleep-at-night factor that someone’s looking out for you, something that they’re experts in, pointing out things that we didn’t even realise, has been fantastic.”

-Hunter Steele, Founder & CEO

As Managed Services are our bread and butter, we provide ongoing support and guidance for Smokeball in all the above areas, ensuring they are achieving the most out of the technologies they have, to help meet their business goals.

The Value

Now that we take care of all that. Smokeball is ready to build the Rocketship.
This ultimately means that their staff get their valuable time back for proactive engineering initiatives, a clearer focus on customers and more resourcing on growth plans.

A solution and team here to work and scale with the business and take it where it needs to go.

Modernising flexible work.
Managed end-to-end.

Vestone Capital provide flexible asset financing solutions for organisations, to help them scale and seize new opportunities, or transform with new technology.

With the Atarix Modern Workplace solution, coupled with Security, Virtual Desktop, Managed Network and Unified Communications, Vestone Capital were able to provide their staff with the most effective tools, so their team can focus on delivering a better service to their clients.

The Challenge

Previously known as Macquarie Equipment Rentals, Vestone Capital was born as a joint venture between Macquarie Group and Mitsubishi HC Capital. Coming from Macquarie Lending, their biggest challenge was to completely move away from a 20-year-old business and separate their IT from Macquarie Group, whilst still operating efficiently and maintaining an enterprise-level of security. Flexibility and security needed to go hand in hand.

This divestiture wasn’t just about accelerating business growth but also to move into a new era in modernising their platforms and revamp how they do business starting with technology. This business transformation meant moving away from paper forms and manual processes to digitised forms and automated workflows.

The Solution

How did we do it?

This partnership started with understanding and goal setting. We worked together with Macquarie Group to understand Vestone Capital’s future needs well before the joint venture was formed and aligned their transition plans to our solutions. This meant re-platforming as much of their existing business technology footprint, including applications and collaboration needs without disrupting the existing business.

Focus was on maintaining security controls that were in place by a large investment bank with a sizeable technology team and applying them to a new cloud-first mindset under Vestone Capital.

Leveraging Microsoft cloud platforms, we minimised technology sprawl, focusing on the best experience for their staff where technology where systems just ‘talked to each other’.

“The Atarix team have been instrumental in supporting our business and quickly become a trusted partner for all our technology needs. The time spent to understand the business, provide appropriate options, and support us through implementation have been nothing short of superior.”

-Marc Oldfield, Vestone Capital COO

As Managed Services are our bread and butter, we provide ongoing support and guidance for Vestone Capital in all the above areas, ensuring they are achieving the most out of the technologies they have, to help meet their business goals.

The Value

After going through a few lockdowns in Sydney through the pandemic, we had the future in mind and designed their solution so their whole cloud infrastructure, applications, and Windows 10 devices were secured and managed from anywhere, allowing their employees to not only be able to work effectively during lockdown but also in the future having the choice to be productive from anywhere, in the world of flexible working.

Achieving a seamless transition, which ultimately led to Vestone’s clients having faster submission, faster approvals, better quality, and efficient service.

With all the right tools in place, they will continue to see the value they’re receiving.

Connected
wherever
duty calls.

You can’t keep your eyes on the streets when you’re stuck in an office.

NSW Police Force is a state law enforcement agency protecting over 8.1M citizens.

To better serve the community, the agency embarked on a journey to provide their staff with modern solutions that provide a secure, collaborative and mobile way of operating.

Choosing Microsoft 365 as their foundation, and Atarix as their partner, NSWPF transformed the way they worked and transitioned to the Cloud.

The Challenge

NSWPF Officers’ ever-changing work environment means that the way they operate needs to also continually evolve with them. Tools traditionally only available via the office computer, need to extend outside the four walls to enable Officers to accomplish work, wherever duty calls.

A key challenge with such a transformational piece of work was the adoption of the latest in cloud and enterprise technology to promote productivity and security in building a highly collaborative and mobile workforce. With over 22,000 staff on the legacy apps, employees had to learn a new way of operating and embrace the change ahead.

The Solution

Our Approach
As Microsoft partners, we worked hand-in-hand with NSW Police to seamlessly integrate Microsoft 365 into their environment. We did a deep dive into the details of the overall strategy to develop a close understanding of how this project was to integrate with their wider initiative.

The journey head was of epic proportions but everything is possible, you just have to start and break it down into achievable pieces:

  1. Establish an identity model to transition 23,000 staff into Microsoft 365.
  2. Meet ACSC’s Information Security Manual controls for Protected data to ensure NSWPF meet government security standards whilst meeting the business needs of the officers to access the data they need, when they need it.
  3. Preparing the workforce with a new way to work within Microsoft 365 cloud apps – real-time collaboration, availability across devices.
  4. Ensure network readiness across all the NSWPF locations to prepare for cloud computing.
  5. Introduce Azure Governance to ensure their cloud infrastructure is scalable and standardised with a proven Atarix Governance Framework.
  6. Coexistence with existing on-premise infrastructure where it was required, for NSWPF they needed this achieved for Exchange Online and Lotus Notes.

“Atarix were chosen partners on the O365 Cloud Transition and Transformation project. They Helped NSWPF migrate over 23,000 mailboxes from Notes to Office 365, the project was complete on time and budget. The migration was completed from Skype to Teams prior to deprecation date of June 2021, and they assisted with documenting Systems Security Plan (SSP) in preparation for IRAP assessment.”

-Barney Jovanovic NSW Police Project Manager (Cloud Transition and Transformation)

The Value

This transformation gave Officers the information and tools they need, when and where they need it. It means less time coming back to their desks to enter and share data, and more time in the community and collaborating on the go.

Microsoft 365 and Azure platform at the core of this transformation, we delivered the cloud transformation NSW Police Force set out to achieve.

To give you a real-world example, with our services NSWPF swiftly transitioned to Teams during COVID-19 from Skype for Business. They successfully broadcasted their first Live Event, the inaugural Technology Town Hall hosting approximately 500 remote attendees.

Empowering financial advice.
Time to Focus on you.

Genesis Financial Partners are a financial planning organisation creating personalised, practical, purposeful game plans for time-poor professionals. They provide comprehensive financial advice that meets the customer where they are and takes them where they want to go.

Moving away from the organisation’s traditional on-premise IT to a cloud-based solution, Genesis Financial Partners have now empowered their team with the tools to deliver better services whilst supporting flexible working.

The Challenge

At the time of exploring new ways of working, the pandemic hit which accelerated this initiative coupled with the end of their office lease, putting extra pressure on making key decisions with large impacts.

Genesis Financial Partners relied on legacy, on-premise IT services which proved to limit their agility in getting work done whilst outside the office. The team was left spending their time trying to deal with legacy remote access issues whilst still trying to provide the level of service they pride themselves on.

The Solution

With the amount of change happening within Genesis Financial Partners alongside the changes in the world, IT Strategy was an important place to start to ensure the success of the transformation as well as mitigate as much risk and disruption to the business as possible.

Maintaining their ability to provide the best customer service was at the forefront of our partnership, which was a guiding star for success. This meant their communication and collaboration for remote work had to be on point so that their clients wouldn’t be affected.

We transformed the overall IT, using Microsoft technologies with no disruption to their clients whilst the business made the impactful decision to no longer have a physical office at all.

“I was regularly dealing with IT issues myself and it took time away from our core business. Since deciding to use Atarix, our systems have been completely upgraded and enables us to overcome much of our legacy remote access challenges. With Atarix’s support and guidance, we can now be more agile, responsive and available for our clients.”

-Wilton Wong, Partner, Genesis Financial Partners

The Value

Physical Office? A thing of the past.

Having the right strategy, technology and tools in place has allowed the business to make progressive decisions in a new era of modern work. Genesis Financial Partners’ business model is very much centred around looking after their clients in their lives, and now, they’ve taken it to the next level and elevated it to their own people, with the freedom to live the way they want.

Having chosen us as their IT partner, Genesis now has a long-term IT strategy aligned to their business goals with our Virtual CIO and Customer Success team.

And if any of their staff encounter any issues in their day to day, our Support team are there happy to help.

Remote and Flexible. No time wasted on commuting provides staff the ability to be productive from anywhere they need to be.

Launching a Telco on a mobile workplace: Good Call.

Agile workplace? It’s no surprise that a cutting-edge Telco team would be into roaming.

NuMobile was preparing to hit the market and the timeframe was tight. They were looking for a partner that could deliver a digital workplace that was both agile and secure. Seeing as this was their launch, it was extremely important that there were no hiccups in the leadup.

They needed a trusted partner to ensure that their office networks and computing was professionally developed and managed, while meeting the strict requirements of their stakeholders.

Actions

Outcomes

Atarix implemented the Microsoft 365 solution as NuMobile’s core digital workplace and worked to ensure their collaboration and governance requirements were met. By doing this, we were able to support the agile way that many new businesses operate in, while allowing mobility and collaboration.

AAT + WFH = A-OK: Keeping the show rolling during COVID-19 lockdown.

The Administrative Appeals Tribunal (AAT) reviews decisions made by Australian Government ministers, departments and agencies. Previously, all meetings were conducted onsite using AV equipment in meetings rooms. With a rapid shift into working from home, we were asked to help with enabling AAT staff to remotely host hearings and meetings during COVID-19.

Although the timeframe was tight, these solutions had to align to the DTA’s strict PROTECTED utility controls, so security was at the forefront of this project.

Actions

Outcomes

In the short timeframe that was given, Atarix was able to implement the Microsoft 365 solution to over 300 AAT staff, with a focus on the Microsoft Teams Meeting and Conferencing capability. This enabled staff to conduct meetings and conferencing remotely, allowing the agency to continue to operate and serve the public. Beyond the immediate COVID-19 challenges that we were able to overcome, the transition over the cloud has helped the team optimise processes and change how they work. With Cloud technology, the staff are on the journey to become more efficient and flexible in their workplace.

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